General Manager, Claims and Stakeholder Relations

Job Description

Reference No: UFAA/GMC&SR/2/06/2026

• Developing policies, strategies, regulations and procedures for claims management;
• Monitoring adherence to rules, regulations and procedures on claims management;
• Locating and notifying owners of the unclaimed financial assets;
• Management of reunification agents and other relevant service providers;
• Developing and maintaining UFA database;
• Fostering partnerships and stakeholders’ engagement;
• Formulating and implementing Stakeholder Education and Awareness Policy and Strategies;
• Preparation of reports on unclaimed financial assets and reunification status;
• Coordinating development of content, production and dissemination of Information Education and Communication materials;
• Designing and implementing Service Delivery and Service Quality standards;
• Designing and implementing ICT systems, policies and strategies;
• Developing, maintaining and reviewing risk registers.

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